The purpose of this programme is to equip learners with the necessary knowledge, skills and attitudes to process incoming
and outgoing telephone calls within the workplace.
► ONLY : R665.22 (Excl. VAT) per delegate for Online Blended Learning
► ONLY : R1 400.00 (Excl. VAT) per delegate for onsite group bookings (minimum 10 delegates)
On completion of this programme learners will be able to:
• Introduction to telephone skills
• Telephone courtesy
• Telephone speech
• Telephone efficiency
• Incoming telephone calls
• Outgoing telephone calls
• Professional image
• The communication process
• Body language over the telephone
• Telephone skills
• Voice usage
• Disclosable and non-disclosable information
• Telephone numbers
• Emergency situations
OPTION 1 (Online training via the blended learning approach):
Learning Journey and Duration: Learners will have access to the Learning Management System (LMS) for 30 days and this will include all activities.
OPTION 2 (Group bookings for onsite training – minimum of 10 delegates):
Learning Journey and Duration: 1 Day of classroom training.
Assessment Details: Learners will be formatively assessed by means of activities. All activities will be done on the Learning Management System (LMS) platform.
Certification: Delegates will receive a certificate of attendance after completion of the programme.
All those operating in a business environment must be able to use the telephone effectively. This includes individual use as
well as the relaying of messages for others.