Occupational Certificate: Management Assistant
The purpose of this qualification is to prepare a learner to operate as a Management Assistant.
The qualification provides an opportunity for the learner to acquire a range of skills to be able to coordinate the activities of the organisation and provide professional administrative and secretarial support to managers, either as part of a team or individually. They also coordinate activities of assigned personnel and provide current and updated relevant information to the manager as support for upcoming meetings.
The Management assistant can also function as a Senior or Executive secretary, depending on experience and is the gatekeeper who promotes the professional image of the manager and the organisation. The management assistant also needs to be able to manage special projects using resources given according to good governance procedures.
The qualified learner will be actively engaged in becoming a well-rounded, multi-skilled person, prepared for further, more specific study and a number of alternative career choices within the secretarial or personal assistant field.
On completion of the programme you will be able to:
Plan, organise and support department meetings and workshops.
Apply appropriate personal and interpersonal skills to a range of situations to facilitate the smooth relations between internal and external stakeholders according to organisational standards.
Apply basic knowledge of relevant administration governance, policies and procedures to manage resources effectively in the organisation.
Plan, administer and provide support services to a special project within an organisation.
Promote professional documentation by utilising effective and accurate information processing and research skills to enhance the professional image of the organisation or industry.
|Module 1 Introduction to Office Administration|
|Module 2 Work Readiness|
|Module 3 Document Management|
|Module 4 Meeting Support|
|Module 5 Resource Management|
|Module 6 Tender and Procurement Support|
|Module 7 Staffing Administration|
|Module 8 Workplace Skills Plan Development Support|
|Module 9 Marketing Administration Support|
|Module 10 Customer Relationships|
|Module 11 Support Project Administration|
It is assumed that learners entering this programme are competent on Level 4 with Communication.
RPL for access to the qualification: Khulisane and approved workplaces may recognise prior learning against the relevant access requirements. Application forms are available from our offices.
RPL for access to the external integrated summative assessment: Khulisane and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record.
Training Programme Duration: 27 Days spread over 18 months including work experience.
Internal assessment: Portfolio of evidence will be submitted within two months after the training of each module. Assessment activities include evaluating all documentation produced during the process and questioning to test knowledge and ability to apply. This assessment leads to entrance into the integrated external summative assessment.
External Integrated Summative Assessment (EISA): The External integrated summative assessment conducted through the relevant QCTO Assessment Quality partner is required for the issuing of this qualification. The external integrated summative assessment will focus on the exit level outcomes and associated assessment criteria. The external assessment will be conducted through a theoretical assessment by an assessor registered by the AQP at approved assessment centres.
Certification: The QCTO will issue the certificate to successful candidates after completion of the EISA.
This qualification is designed for learners who wish to study towards the following job titles:
- Personal assistants
- Administrative Secretary
- Correspondence Assistant
- Executive Assistant
- Private Secretary
- Administrative assistant
- Office Support Worker