Reception Skills BA
The purpose of this programme is to equip learners with the necessary knowledge, skills and attitudes to monitor and control
reception area, process incoming and outgoing telephone calls and maintain a preventative maintenance program.
► ONLY : R2 600.00 (Excl. VAT) per delegate for Online Blended Learning
► ONLY : R2 800.00 (Excl. VAT) per delegate for onsite group bookings (minimum 10 delegates)
On completion of this programme learners will be able to:
• Monitor the maintenance of a clean safe reception area as per organisational requirements.
• Monitor presentation of reception area.
• Monitor implementation of security procedures in the reception area.
• Telephone etiquette.
• Preparing for and making calls.
Delegates wishing to enroll on this programme should be competent in Communication skills at NQF level 3.
RPL against these unit standards are allowed. Apply online by sending us your details / information.
OPTION 1 (Online training via the blended learning approach):
Learning Journey and Duration: 4 Hours contact session time, spread over 2 days and 19 days for preparation of assessment. Learners will have access to the Learning Management System (LMS) for 21 days and this will include the Summative Assessment.
OPTION 2 (Group bookings for onsite training – minimum of 10 delegates):
Learning Journey and Duration: 2 Days of classroom training.
Assessment Details: Portfolio of evidence will be submitted within three weeks after completing the training. Assessment activities include observation on-site, evaluating the reception area as well as preventative maintenance plan. Assessment evidence will be uploaded on the Learning Management System (LMS) platform, via a suitable medium, as per assessment guide.
Certification: This includes obtaining endorsement from the SETQAA.
• 13928 - Monitor and control reception area
• 7790 - Process incoming and outgoing telephone calls
• First line managers
• Administration managers
• Administration clerks