Reception Skills BA

Status Of The Programme: 
ACTIVE - Blended Learning
Purpose of the Programme: 

The purpose of this programme is to equip learners with the necessary knowledge, skills and attitudes to monitor and control
reception area, process incoming and outgoing telephone calls and maintain a preventative maintenance program.

► ONLY : R2 600.00 (Excl. VAT) per delegate for Online Blended Learning

► ONLY : R2 800.00 (Excl. VAT) per delegate for onsite group bookings (minimum 10 delegates)

Program Outcomes: 
Program OutcomesLevelCredits

On completion of this programme learners will be able to:
• Monitor and control reception area
• Process incoming and outgoing telephone calls

3
7
Programme Outline: 

• Monitor the maintenance of a clean safe reception area as per organisational requirements.
• Monitor presentation of reception area.
• Monitor implementation of security procedures in the reception area.
• Telephone etiquette.
• Preparing for and making calls.

Learning Assumed to be in Place: 

Delegates wishing to enroll on this programme should be competent in Communication skills at NQF level 3.

Recognition of Prior Learning (RPL): 

RPL against these unit standards are allowed. Apply online by sending us your details / information.

Methodology: 

OPTION 1 (Online training via the blended learning approach):

Learning Journey and Duration: 4 Hours contact session time, spread over 2 days and 19 days for preparation of assessment. Learners will have access to the Learning Management System (LMS) for 21 days and this will include the Summative Assessment.  

OPTION 2 (Group bookings for onsite training – minimum of 10 delegates):

Learning Journey and Duration: 2 Days of classroom training.

Assessment Details: Portfolio of evidence will be submitted within three weeks after completing the training. Assessment activities include observation on-site, evaluating the reception area as well as preventative maintenance plan. Assessment evidence will be uploaded on the Learning Management System (LMS) platform, via a suitable medium, as per assessment guide.

Certification: This includes obtaining endorsement from the SETQAA.

Unit Standard(s):
• 13928 - Monitor and control reception area
• 7790 - Process incoming and outgoing telephone calls

Target Group: 

• First line managers
• Secretaries
• Receptionists
• Administration managers
• Administration clerks