Manage Relationships (FOCUSED PACKAGE)
The purpose of this programme is to equip learners with the skills and competencies to build relationships with superiors and with stakeholders across the value chain.
► ONLY : R5 200.00 (Excl. VAT) per delegate for Online Blended Learning
► ONLY : R5 600.00 (Excl. VAT) per delegate for onsite group bookings (minimum 10 delegates)
Program Outcomes | Level | Credits |
---|---|---|
On completion of this programme learners will be able to: - Devise and apply strategies to establish and maintain workplace relationships - Use communication techniques effectively - Interpret and manage conflicts within the workplace- Conduct negotiations to deal with conflict situations
| 5 | 30 |
- Devise and apply strategies to establish and maintain workplace relationships
- Use communication techniques effectively
- Interpret and manage conflicts within the workplace
- Conduct negotiations to deal with conflict situations
Learners should be competent in Communication and Mathematical Literacy at NQF Level 4.
RPL against this unit standard is allowed.
OPTION 1 (Online training via the blended learning approach):
Learning Journey and Duration: 8 Hours contact session time, spread over 4 days and 56 days for preparation of assessment. Learners will have access to the Learning Management System (LMS) for 60 days and this will include the Summative Assessment.
OPTION 2 (Group bookings for onsite training – minimum of 10 delegates):
Learning Journey and Duration: 4 Days of classroom training.
Assessment Details: A portfolio of evidence will be submitted within eight weeks of completing the training. Assessment evidence will be uploaded on the Learning Management System (LMS) platform, via a suitable medium, as per assessment guide.
Certification: This includes obtaining endorsement from the SETQAA.
Unit Standards:
252027 - Devise and apply strategies to establish and maintain workplace relationships
12433 - Use communication techniques effectively
114226 – Interpret and manage conflicts within the workplace
117853 - Conduct negotiations to deal with conflict situations
This module is intended for anyone already employed in middle management but lacking the knowledge and skills, or anyone being considered for promotion to middle management.