Customer Service

Status Of The Programme: 
ACTIVE - Blended Learning
Purpose of the Programme: 

The purpose of this programme is to equip the learner with the necessary knowledge, skills and attitudes to monitor the
level of service between an organisation and its customers, both internal and external.

► ONLY : R1 250.00 (Excl. VAT) per delegate for Online Blended Learning

► ONLY : R1 400.00 (Excl. VAT) per delegate for onsite group bookings (minimum 10 delegates) 

Program Outcomes: 
Program OutcomesLevelCredits

On completion of this programme learners will be able to:
• Monitor the level of service to a range of customers

4
5
Programme Outline: 

• Identify internal and external customers, where applicable
• Explain standards of customer service expected by the organisation
• Measure customer satisfaction on an ongoing basis
• Recommend corrective action

Learning Assumed to be in Place: 

Delegates wishing to enroll on this programme should be competent in Computer Literacy, Mathematical Literacy and
Communications at NQF level 3.

Recognition of Prior Learning (RPL): 

RPL against this unit standard is allowed. Apply online by sending us your details / information.

Methodology: 

OPTION 1 (Online training via the blended learning approach):

Learning Journey and Duration: 2 Hours contact session time, spread over 1 day and 6 days for preparation of assessment. Learners will have access to the Learning Management System (LMS) for 7 days and this will include the Summative Assessment.  

OPTION 2 (Group bookings for onsite training – minimum of 10 delegates):

Learning Journey and Duration: 1 Day of classroom training.

Assessment Details: Portfolio of Evidence will be submitted within one week of completing the training. Assessment activities include evaluating customer satisfaction survey and questioning to test knowledge and the ability to apply. Assessment evidence will be uploaded on the Learning Management System (LMS) platform, via a suitable medium, as per assessment guide.

Certification: This includes obtaining endorsement from the SETQAA.

Unit Standard(s):
• 242829 - Monitor the level of service to a range of customers

Target Group: 

• First line managers
• Business owners
• Branch managers
• Entrepreneurs
• Administration clerks
• Sales Representatives