Future Skill 7: Difficult Conversations and Conflict

Course Details: 

UNIT 1: CONTEXT - Establish the context of conflict in the workplace as a basis from which to build effective conflict handling skills

♦  What is conflict?

♦  Why do we hate conflict?

♦  What causes conflict in the workplace?

♦  The upside and downside of conflict

 

UNIT 2: STYLES & SKILLS - Explore a range of conflict handling styles and skills to minimise the negative effects of conflict in the workplace

♦  How do we respond to conflict?

♦  Conflict handling styles

♦  Conflict handling skills

 

UNIT 3: STRATEGIES & PROCESS - Handle conflict in the workplace to turn difficult situations into successful interactions to improve working relationships

♦  Levels of conflict

♦  Conflict handling strategies

♦  Conflict handling process

 

►  ON COMPLETION OF THE PROGRAMME - YOU WILL HAVE THE OPTION TO PRINT YOUR OWN CERTIFICATE OF ATTENDANCE.....  

 

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Price: 
R765