Future Skill 7: Difficult Conversations and Conflict
UNIT 1: CONTEXT - Establish the context of conflict in the workplace as a basis from which to build effective conflict handling skills
♦ What is conflict?
♦ Why do we hate conflict?
♦ What causes conflict in the workplace?
♦ The upside and downside of conflict
UNIT 2: STYLES & SKILLS - Explore a range of conflict handling styles and skills to minimise the negative effects of conflict in the workplace
♦ How do we respond to conflict?
♦ Conflict handling styles
♦ Conflict handling skills
UNIT 3: STRATEGIES & PROCESS - Handle conflict in the workplace to turn difficult situations into successful interactions to improve working relationships
♦ Levels of conflict
♦ Conflict handling strategies
♦ Conflict handling process
► ON COMPLETION OF THE PROGRAMME - YOU WILL HAVE THE OPTION TO PRINT YOUR OWN CERTIFICATE OF ATTENDANCE.....