Assertive Communication

Status Of The Programme: 
ACTIVE - Blended Learning
Purpose of the Programme: 

The purpose of this programme is to equip the learners with the necessary knowledge, skills and attitudes to identify assertive
behaviour, realise the value thereof and apply assertiveness techniques in the workplace.

► ONLY : R665.22 (Excl. VAT) per delegate for Online Blended Learning

► ONLY : R1 400.00 (Excl. VAT) per delegate for onsite group bookings (minimum 10 delegates) 

Program Outcomes: 
Program OutcomesLevelCredits

On completion of this programme learners will be able to:
• Identify assertive behaviour and discuss the advantages
• Understand the importance of assertiveness as an important tool to use to communicate effectively
• Use different techniques to be assertive

Programme Outline: 

• The concept assertiveness
• Different types of assertive behaviour
• Advantages of assertive behaviour
• Different ways of communicating with fellow-workers
• Different assertiveness techniques
• Strengths and weaknesses of different techniques

Learning Assumed to be in Place: 

Delegates who wish to enroll on this programme should be competent in listening, speaking, reading and writing on NQF
level 3.


OPTION 1 (Online training via the blended learning approach):

Learning Journey and Duration: Learners will have access to the Learning Management System (LMS) for 30 days and this will include all activities.  

OPTION 2 (Group bookings for onsite training – minimum of 10 delegates):

Learning Journey and Duration: 1 Day of classroom training.

Assessment Details: Learners will be formatively assessed by means of activities. All activities will be done on the Learning Management System (LMS) platform.

Certification: Delegates will receive a certificate of attendance after completion of the programme.



Target Group: 

Any person, who works in a business environment, and needs to communicate in an assertive manner with clients and fellow