Manage Relationships (FOCUSED PACKAGE)

Status Of The Programme: 
ACTIVE - Blended Learning
2 Nov 2020
All Provinces
16 Nov 2020
All Provinces
1 Dec 2020
All Provinces
Purpose of the Programme: 

The purpose of this programme is to equip learners with the skills and competencies to build relationships with superiors and with stakeholders across the value chain.

► ONLY : R5 200.00 (Excl. VAT) per delegate for Online Blended Learning

► ONLY : R5 600.00 (Excl. VAT) per delegate for onsite group bookings (minimum 10 delegates) 

Program Outcomes: 
Program OutcomesLevelCredits

On completion of this programme learners will be able to:

- Devise and apply strategies to establish and maintain workplace relationships

- Use communication techniques effectively

- Interpret and manage conflicts within the workplace

- Conduct negotiations to deal with conflict situations

 

5
30
Programme Outline: 

- Devise and apply strategies to establish and maintain workplace relationships

- Use communication techniques effectively

- Interpret and manage conflicts within the workplace

- Conduct negotiations to deal with conflict situations

Learning Assumed to be in Place: 

Learners should be competent in Communication and Mathematical Literacy at NQF Level 4.

Recognition of Prior Learning (RPL): 

RPL against this unit standard is allowed.

Methodology: 

OPTION 1 (Online training via the blended learning approach):

Learning Journey and Duration: 8 Hours contact session time, spread over 4 days and 56 days for preparation of assessment. Learners will have access to the Learning Management System (LMS) for 60 days and this will include the Summative Assessment.  

OPTION 2 (Group bookings for onsite training – minimum of 10 delegates):

Learning Journey and Duration: 4 Days of classroom training.

Assessment Details: A portfolio of evidence will be submitted within eight weeks of completing the training. Assessment evidence will be uploaded on the Learning Management System (LMS) platform, via a suitable medium, as per assessment guide.

CertificationThis includes obtaining endorsement from the SETQAA.

Unit Standards

252027 - Devise and apply strategies to establish and maintain workplace relationships

12433 - Use communication techniques effectively

114226 – Interpret and manage conflicts within the workplace

117853 - Conduct negotiations to deal with conflict situations

Target Group: 

This module is intended for anyone already employed in middle management but lacking the knowledge and skills, or anyone being considered for promotion to middle management.