Delivery Service Excellence
This programme has been designed for learners who deal with the internal and external customers, intermediaries, call centers, walk in service centers, enquiries counters and learners who communicate with customers either telephonically or face to face.
► ONLY : R665.22 (Excl. VAT) per delegate for Online Blended Learning
► ONLY : R1 400.00 (Excl. VAT) per delegate for onsite group bookings (minimum 10 delegates)
On completion of this programme learners will be able to:
• Applying the principles of customer service.
• Responding to customers and improving service.
• Analysing customer needs.
• Manage customer relationships.
Delegates who wish to enroll on this programme should be competent in Communication at NQF Level 3.
OPTION 1 (Online training via the blended learning approach):
Learning Journey and Duration: Learners will have access to the Learning Management System (LMS) for 30 days and this will include all activities.
OPTION 2 (Group bookings for onsite training – minimum of 10 delegates):
Learning Journey and Duration: 1 Day of classroom training.
Assessment Details: Learners will be formatively assessed by means of activities. All activities will be done on the Learning Management System (LMS) platform.
Certification: Delegates will receive a certificate of attendance after completion of the programme.
• First line / line managers
• Sales managers
• Sales representatives
• Business owners
• Branch managers
• Administration clerks
• Any person who deals with public customers and internal / external clients
• Call centre personnel