Customer Awareness

Status Of The Programme: 
ACTIVE - Blended Learning
Purpose of the Programme: 

The purpose of this programme is to equip the learner with the necessary knowledge, skills and attitudes to apply customer
care in a specific work environment.

► ONLY : R665.22 (Excl. VAT) per delegate for Online Blended Learning

► ONLY : R1 400.00 (Excl. VAT) per delegate for onsite group bookings (minimum 10 delegates) 

Program Outcomes: 
Program OutcomesLevelCredits

On completion of this programme learners will be able to:
• Apply the skills of customer care in a specific work environment

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Programme Outline: 

• Explain the principles of impressive customer service in the context of a specific industry and organisation.
• Apply knowledge of personality styles to respond appropriately to a customer.
• Analyse information in order to provide customer service.
• Suggest innovative solutions to respond to queries and improve customer service.
• Manage the relationship to retain customers.

Learning Assumed to be in Place: 

Delegates wishing to enroll on this programme should be competent in Computer Literacy, Mathematical Literacy and
Communication at NQF level 3.

Methodology: 

OPTION 1 (Online training via the blended learning approach):

Learning Journey and Duration: Learners will have access to the Learning Management System (LMS) for 30 days and this will include all activities.  

OPTION 2 (Group bookings for onsite training – minimum of 10 delegates):

Learning Journey and Duration: 1 Day of classroom training.

Assessment Details: Learners will be formatively assessed by means of activities. All activities will be done on the Learning Management System (LMS) platform.

Certification: Delegates will receive a certificate of attendance after completion of the programme.

 

Target Group: 

• First line managers
• Business owners
• Branch managers
• Entrepreneurs
• Administration clerks
• Sales Representatives